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  • The worst!! I had an appointment for an oil change. Arrived an hour early because I was in the neighborhood. I was told the wait would be 90 minutes. When I asked if I should just come back in an hour, the clerk told me that I'd still have to wait. Alright, no biggie, I had a book and time to kill for a bit so I waited. Two hours later, I walk out back and see that my car has yet to be serviced. Upon asking the new desk clerk, it is discovered that my ticket got "skipped"!!!! Are you kidding me?? The mechanic grabs the ticket and I'm told he will begin it "right now". Approximately 45 minutes later, I tell them that I'm sick of waiting and that they can just give me my keys and I'll go somewhere else. "Oh its done, let me just get your ticket printed and ring you up". ? Do I have to ask you to both "start" and "finish" my transaction?? If I would have asked 30 minutes prior to that, would she have realized it was done and sent me on my way. On top of that, there is only one restroom for women, and one for men. I discover the ladies stall is broken and toliet does not flush. Well, their are ladies working here, so in my min, maybe there is another restroom for us to use. Im then told that I can go across the street to Denny's and use there's...or the mens room. WHAT!!!!! I'm a paying customer that has been waiting for 2 hours, and you send me across the street? Not even an apology for the inconvenience? Nothing from these dunces. Not once. No apology for forgetting my ticket. No apology for not having adequate restroom facilities for people waiting for hours on paid services. No apology for rude service men who act as though you are asking too much to take a pee in a clean, bug free, working facility. I will NEVER go back! Usually I reserve myself from complain about bad service or places I don't like, but this place takes the cake. It is now a personal strike I'm forging against Pep Boys.
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