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  • We flew to Vegas on September 7 to attend the Gary Allan concert being held at Sunset Station. I reserved a King Suite, spending approximately $675 for two nights using their prepay option which offers a discount. Upon arrival I was asked if I had reserved a smoking room. I had no idea that smoking rooms in hotels still existed and I told Ms. Irwin, the desk clerk, that I didn't want a smoking room. Our "king suite" turned out to be Room 223, the hospitality suite located on the second floor near the meeting rooms. For $675 we had a view of a wall on one side and the employee smoking area below the bedroom window. While the room was spacious, the housekeeping was suspect. Upon running a clean tissue over the floor I must have picked up hair and lint from the past year. The employee smoking area below the window was somewhat noisy at night. The casino being a 24-hour operation, there was always someone out there and I don't think they knew how well their voices carried. Upon checking out, I presented Ms. Irwin with the aforementioned tissue in a plastic bag and a list of things that just didn't seem right. She said that I had stated I had wanted a nonsmoking king suite, implying it was my choice to take this second floor room. I told her that I didn't think that room was often used for overnight guests, but received only minimal upkeep for hospitality functions. She said that they could contact housekeeping and tell them they weren't cleaning well enough. But she was clearly not going to do anything for me. I think Ms. Irwin should have immediately contacted the manager. I was somewhat frustrated and just walked out since there was a line of people behind me wanting to check out. I somewhat expected a phone call within a couple of days of checking out, but I think "quick in / quick out" is the method of operation at many of these casinos. Databases and frequent player cards have taken the place of customer service. Needless to say, this wasn't value for the money -- you can get a fairly nice room on the strip for $675 a weekend. A clean room. With a view. Without a smoking area directly below your window. But the Gary Allan concert was terrific and we learned an important lesson.
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