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  • Best ice cream? ......No, there are other choices in the Las Vegas area that are just as good. But customer service is terrible and MAYBE not because of the server's fault. It's the store policy! My daughter, her friend, and I went into the store to buy ice cream cones. The server takes our order and hands the cone to my daughter and her friend. Well, the scoop of ice cream falls out of the cone and onto the floor. We made it a point to tell the server the ice cream just fell right out without tipping the cone. He replied the rehearsed line, "it's our policy not to replace the ice cream.".....REALLY?..... And this after you didn't smush it down into the cone hard enough so it could stay put or that the little girl didn't tip the cone over? (she's 9) So I had to shell out another $3.75 to replace the cone. I think the goodwill shown by replacing the ice cream scoop for free is better than having to charge the customer more money for something that wasn't even the girl's fault. I don't fault the server (he's following orders from the owners) but taking good care of your customers is worth a lot more than an extra $3.75. You can always make an exception, especially when it's a young child. How can you tell a child who drops their ice cream ( clean drop, no licks yet) that they can't have a replacement?
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