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  • While the JCC is a clean and very nice facility to workout in, their customer service is certainly not up to par. Having worked for many years in the fitness industry, the Mandel JCC lacks in caring about their members, and providing them with the best service possible. They claim to be the #1 gym in Ohio, but they do not act like it. Here is why: 6 months ago, I purchased personal training sessions for my parents to use. My parents reached out to trainers, fitness managers, and general managers, trying to schedule something. No one ever returned their calls. I then more recently reached out to their fitness manager, and general manager, and once again, no one returned calls, and no one was ever there to help. It's just unacceptable. Personal trainers along with fitness managers, should reach out to members within 24 hours. There is no excuse not to. My family had plans to refer other members, and to purchase more sessions, and now their trust in the JCC is lost. It's really sad. The gym is a nice facility, and offers many up to date amenities and equipment, though it does lack in allowing people to use the TRX, and it needs updated foam rollers. But for the price, I suppose its worth it, but don't expect quality customer service.
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