Our first experience was awful! We waited an entire half an hour to get 3 basic smoothies with our 2 year son! No food was with our order! Some people came in after us and received their order before us. The girls that worked that day were very rude and seemed like they had no experience in customer service! I understand people have a bad day and sometimes we take it out on the wrong people. We are all human! No one apologized when my husband finally asked about why our order was taking 20 minutes. Smoothies came out and we left but my husband decided to call and complain. This is where the 4 stars come in because the manager called us the next day after reviewing the tape footage from the store. She gave us a refund for our previous order and gave us another order with a food item of our choice! Smoothies are great and because of the response from the manager we will be returning!