The only reason I go to Longs is the location and Dr. James. Forget about any other service. They are overpriced, they charge double the price you find online for products like food or insulin needles and the front desk staff are a bunch of untrained dingbats with no customer service skills. They do have a computer system but it must be outdated since every time I order insulin - they ask me which pet it is for. I thought automation was there to help the staff - not put them at a disadvantage. Fair warning - when this fur baby passes - the rest of the fur family is finding a new practice. If I could give zero stars I would!!!