I get it they have policies but I will tell you that you cannot take the suggestion of store employees. Bought first ever personal product as they call it, $150.00 and it sucks. And I can't return it. It has less potential than an electric toothbrush. Silly me, I trusted store employees opinions... I shud hv gone home and researched the piece of crap first. Bad reviews all over the Internet on the device. Soooo disappointed!