I came here today for the first time to have my pitbull mix's nails clipped... Which he HATES. It was a great experience. First of all, I was greeted with a smile and seen right away. Very friendly an no wait at all. Secondly, I REALLY like that it's an open concept /floor plan so while the owners are in the waiting area, they're able to watch and even TALK to their pet while they're being worked on (which evidently was very calming for my dog- this was the best he's ever been at the groomer). He had two people working on him and they were very careful, professional and sweet with my dog... By far the best clipping experience we've had. $15 well spent. I definitely will go back.