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  • Alex: I was mesmerized by the hypnotic lights, compelled to dance in my seat by the new age techno ambience, relaxed by the strong, well-mixed drinks, impressed by the themes of peace and acceptance...until my last few visits. Now every time I go I get told several things I want are not available. I get extremely over-iced drinks. I get waiters and bar tenders with attitudes. It's just not the same any more. The food still tastes phenomenal, and the hookahs have great mixes. But last time I went with some friends from out of town I had such horrible service that I had to call out the owner, Z. Luckily he was cool and bought us shots and hookahs, but...geez, how hard is it to check your attitude at the door when your restaurant has a big paper-mache tree as the centerpiece? Tip: Firewater Hookah. Try it if you go. Angel: Good food, well, on most nights that is. Depending on your server, and the house bartender for the night, your experience can range from ultra sub par, to pretty decent. The menu seems to change every night. And unfortunately there are not many substitute options for certain meal ingredients. For instance, marinara can not be used in place of alfredo if a dish calls for it. :o( When it comes to ordering drinks, if a certain ingredient is missing from your choice, you simply can not order that drink. If a drink calls for blueberries but the fruit is not available in house, you will simply not be allowed to order the drink. Even if the fruit is just a garnish. Not only is this annoying, it makes me think that the bartenders don't understand the concepts of customer service. This may be the main reason Nu Sanctuary has been so "ghostownish" even on weekends. Eh,,,had better. MUCH better.
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