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  • Even though we had a great time with the salesmen we interacted with, this rating was based on our overall experience. We have been couch shopping for 2 years now because we are looking for something that we saw on TV but in a smaller version and we are determined not to settle. We were originally being helped by Lane who was great at listening to what we wanted but we had to run home to measure once we found our couch. When we went back to make the purchase Lane was not there and Mike helped us...we were still asking a ton of questions because we didn't want to have something a few months and then having to call for service. I wasn't impressed with the quality of the answers I was receiving and at times felt like they were shady...why I didn't walk out was because the wife really like the sofa. It was made by Jackson, a brand I have never heard of, and we were reassured they are a company who has been around for quite sometime and also one of their best sellers. What we did next was so backwards of us, we purchased and THEN we looked up the company and customer reviews. Needless to say the reviews were HORRIBLE and so we decided we wanted to cancel. We were at the store until they closed the night before working on the order and we were there when the store opened the next morning to cancel. We went to customer service and was never even asked why we wanted to cancel but then we were told we were going to charged 35$ because the sofa was already on the truck! My wife said to the gal really? They have it on the truck from our order at 10 last night and it is 8 am? Top it off it wasn't supposed to be delivered for 2 days!!! She picked up the phone and spoke to whoever and refunded our $ and told us they would waive the 35$....don't think they had an option. If you choose to buy here, do your homework FIRST! BTW they don't have customer service support in the store once you purchase, they give you a phone number!
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