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  • Serious Trust Issues. Otherwise pleasant (but trust is required in all hotels). I stay here a few times a year whenever business takes me to Phoenix. It has been a great hotel, but there is one MAJOR issue i have with this hotel. Unauthorized charges - specifically, room service adding additional tip onto the bill. In all hotels, I personally do not add more tip onto room service bills unless service is super exceptional, since there's an automatic 22%+ gratuity charge. After I checked out, I noticed that one of the nights, the charges were higher than I had on receipt. I called to check in, and the front desk said that I had written in $6 ADDITIONAL tip for the room service. I know for a fact that i did not - and it seems as if the server herself added it on herself. There's something VERY wrong with this. I'm not mad over $6, but I am furious that someone tried to get away with stealing money in increments. I always heard about people trying to get away with this but I've never had this happen to me until my trip here. I cannot believe that out of all places, this happens at the Ritz-Carlton. A hotel is based on trust. People have access to your rooms. When you have staff that cannot be trusted, there are some serious issues going on at this hotel. Front desk took care of this - but no word from mgmt or even acknowledgement that this happened.
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