While in Las Vegas we stopped in at the Superbook Deli at the Westgate Hotel. We had stopped in here a few days before and saw the Deli and decided to come back to eat at the Deli. On 5/10/17 we went back to eat here. We looked and saw that it was closed down. We also noticed that there was a small makeshift area where they had cold sandwiches and drinks. I ordered a ham and cheese sandwich (already made) and asked for it to be heated up. This was at 1:37p.m. At least 15 customers ordered and paid for their food as I was still standing by waiting for my sandwich to be heated up. I was asked at least two times by the same person what I was waiting for and I told then my sandwich to be heated. I then Overheard one of the clerks say "I think I had given his sandwich to someone else". I then waited another 10 minutes and a third person asked me what I needed. At 2:14p.m. My sandwich arrived and I had to take it with me because we were running late for a meeting. Needless to say I was totally dissatisfied with the purchase and service. So tell me how can this be made right for me.