Totally saved me, in a desperate vacation moment , of my e-cig abruptly malfunctioning. The kind individual (I wish I would have gotten his name) fixed it in about 30 seconds. Didn't charge me a dime. I was fully prepared to have to buy a new one. Which would have sucked. Nothing is free in Vegas, so, imagine my delight at his kindness!! Keep up the great, honest customer service!!