I ordered two doors for approx $4k. Very large front door.
The work was poor on the front so I had them come out again. They only wanted to inspect. So it was two weeks, then they forgot I had an issue and I had to chase them down to get someone to come out again. They did and fixed four of the issues but two remained. The most major of the issues was this: they mis-engineered the security door handle and it did not close fully with my front door handle. They would collide. The solution? Move the handle to a beginning height of 5'6" and out a plate where the old handle used to be. Because I was out of town, this was completed and the additional two issues were not repaired on that date. Another two weeks passed and the made time to come out again to inspect. These are a few of their excuses as they forgot about me again, paper work was misplaced, pics were lost, engineering was backed up, new person took over, etc.
I had to threaten to move this to the next level (small claims) before they finally moved with a sense of urgency. Long story short. 4 months later all was completed to my satisfaction. Poorly managed.