After reading all the negative reviews I was a little hesitant to try it,but have heard great things so took the plunge. Glad I did! The chicken breast was crispy and delicious, the waffle a little soggy but I still managed to eat it! The food wasn't ready immediately but this isn't McDonalds, and it was well worth the brief wait. Service didn't blow me away but nothing bad either. Next time I've got time to kill in the airport I'll be back!