We waited at least 40 minutes to get our rental car at the mccarran airport. They had kiosks but only 1-2 were usable at a time. They only had one person behind the counter to process everyone. Almost all the other car rental companies were long lines so I didn't mind this.
Then we returned our car at the cosmopolitan. This was fun. We knew it would close at 5 so we made sure to return at 4:40 or so. There was no one at the counter, and the note said they'd be back by like 4:00. So I was kind of scared that no one would show up and we'd be charged for returning the car too late. Thankfully 10 minutes later a lady shows up and she starts processing the return. We quickly realized she was stoned. She was slurring, and asking the same question multiple times. When she was using the keyboard she had to lean close to look at it. I was amazed that she actually did successfully process our return and gave us a receipt. Still, I thought hertz is quite unreliable and unprofessional.