Booking a visit was easy and fast. Randy was super nice and my boys (2 poodles) liked him from the get go. They send you and e-mail after every visit with photos and a short report about feeding, potty and general behavior. I didn't ask for walks since it was our first experience, but they offer that too. It gave us such a peace of mind to know and see how the boys were! The service was personal and efficient! Will definitely use again! Thanks Randy!