Last year I purchased a 2014 Ford Explorer from Sanderson Ford. It was ford certified, and I purchased the extended warranty. Recently I took it in to get some warranty items looked at, I was shocked to find out that some of the items would not be covered, or repaired because the vehicle has been involved in an accident. As I said, I purchased a Ford certified vehicle, with a clean Carfax! I called my sales person, and when I was dissatisfied with his answer I asked to have a member of the management team call me back so that I could discuss it with them. Well it's been about three weeks and I'm still waiting for that phone call!!!
I realize that the accident could have easily been covered up by the previous owner, so that's not where my dissatisfaction lies, I cannot understand how a dealership who prides itself and its service will not even call me back, or sit down face to face and discuss what they will or will not do to help remedy this situation...