First in May 2017 - the massage therapist hurt my shoulder so bad I had to miss work for a couple of days and get prescription pain killers. I also had to see my Chiropractor for 3 months twice a week or more to help me start moving again so i could live a normal life, where I can actually drive myself to work and turn my head. I spent large amount of money and my health benefits on healing my shoulder and back. I saw my Chiro and sports massage therapist religiously for 3 months. I still get sharp pains from time to time and never fully recovered.
They hire very inexperienced massage therapists which is why this happens, Its cheap and I gave in to a bargain and learned the hard way. You get what you paid for. For me that meant an injury.
Second, I still continued my membership since the Woodbridge Aesthetician Paula is amazing and I only have a membership because of her. However, I decided to cancel it on Oct. 4th since I wasn't going enough and racked up to many packages. I emailed the Laird location on Oct. 4th to cancel in writing due to what Woodbridge explained to me or go in person to the Laird location.
It is now Nov. 17th, they had never emailed me back so I wasn't sure what is going on. I called them to find out and they claim they called me and never heard back. 1- WHY NOT EMAIL ME BACK SINCE I EMAILED YOU! 2 - I never received their voice mail or missed a call so to me they never called, which is why they should have figured it out to email me back to follow up since clearly the call did not work/go through/ or ever happen. Their response was that its a personal touch to the reason why they called and did not email me. They had planned on following up (by call again) but like when? In 6 months? I am a millennium for good sake, use a computer!
They did not apologize for their downfall or mistake and just said we call people since its a personal touch and didn't feel the need to email me back.