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  • Chico came out to my house to give a free estimate. Spoke fast but seemed like he knew what he was talking about so that with the positive reviews I saw online, I thought he would be a good person to hire for my flooring project. I couldn't have been any more wrong. As other reviews out there indicate, Chico hires subcontractors to do the work but the thing is, he is terrible with scheduling and communication. The first subcontractor was unable to come to my house as promised the first Saturday. The next 2 subcontractors Chico sent out were unable to do the job, threw their hands up and said they couldn't finish the job because they "aren't laminate specialists." That was a waste of a day off from work. The next person Chico sent out to my house was a 20 something year old who had no idea how to do the job and even said himself "I don't know why he sent me, I don't do floors, I'm a philosophy student!" Another waste of time. After that, Chico promised that his seasoned contractor would come out to do the job but when it came down to the day that we set the appointment, he made the "expert" go on another job even though the sub explained that it wasn't right for Chico to do that since we had made an appointment and I scheduled to take off work AGAIN. After that point, I was done with Perfect Flooring Pittsburgh. Chico said that he would refund my deposit the next day but it ended up taking almost 2 weeks and who knows how many calls before I finally received my money. Chico makes promises that he doesn't keep, says he will call you back within the hour which never happens. I made the mistake of taking a casual look for reviews and it was after I gave him the deposit that I found negative reviews of him/his business on the Better Business Bureau (BBB), on Yelp and 5 pages of civil complaints on the PA Docket system. Steer away unless you want to be inconvenienced over and over. Don't be fooled by the trucks you see going around, the ads in the papers or the cheesy mugs that he gives away. Do your research. You've been warned.
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