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| - I purchased a shirt here for my dad, which indicated that it was to be MACHINE WASHED (not dry cleaned), and unfortunately this was not the case. The dye completely ruined the shirt. We called the store and spoke to the manager, KIMBERLY JENNINGS, and after a series of phone calls trying to get a hold of her again (and re-explaining the story to other employees) we finally received a response from her. Her tone was accusatory from the beginning as if we were trying to cheat her out of a $60 shirt. We simply wanted a different shirt or some sort of refund or store credit, and we thought it would be a painless process because typically big brand name stores like this have great customer service (e.g., Nordstrom, etc). Long story short, we were spoken to disrespectfully and nothing was done. I'm disappointed that a store that we regularly give business to, treated us this way. I'm not even that upset that we didn't get a refund ($60 is not something to stress over in the grand scheme of things). What I'm upset about is the way we were spoken to, and the way this ordeal was handled (in fact, it did not have to be an ordeal). I hope others do not have to encounter this sort of experience.
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