OK - this is about the customer service. I am fairly satisfied with the computer (it is very touchy but it works) but I also got a Venue tablet. It worked for about 3 months then stopped. After troubleshooting with the tech department, we determined that it needed to be sent back. They sent a Fed Ex box with specific instructions on how to return it.
The instructions said, BOLD AND UNDERLINED, to get a signed receipt from the Fed Ex driver. Fed Ex drivers do not do that!!! After a go 'round with the driver, I finally handed it off and called Fed Ex who said that Dell was quite mistaken so call them.
And I did......first returns who said to call customer service. After a 10 minute wait I explained the issue to customer service.
Dell's response?? They HUNG UP ON ME!!!!