I dropped my personal laptop off for servicing the summer of 2012 to be worked on while away on vacation, returned to hear that thieves had done a smash and grab and mine along with several other pieces of hardware had been stolen. Took 2 months to get the claim sorted out and the owner suggested I contact their insurer to speed up the process which I did twice. In the end I was asked to pay the original service fee because the shop had done the work I had asked them to do..... I trusted my equipment with them, lost it along with data and they wanted me to pay for the work they did for a laptop I never got back. They say they have installed new security features since.