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| - They are getting better since the last time I went there last year as I'm an online shopper now. The last guitar I bought there had a warped neck that was in the used section. Not going to say what the exact model is but I'll never buy a guitar there again.
in experience the employees don't know enough. Friendly .. yes. I asked them for quick connect cables one year for some EMG 81/85 pickups (I know boring) and the guy looked at me blankly and so many of the guys working there mention kijiji. They make no effort to stand up for the prices in the shop when moms and dads of rockstars want a deal as smoking hot as their kids licks they belt out from a tab site. Not to say that you can walk all over them and get prices we want but every single time I go in there I check out the selections and so forth and I'm surprised they don't get fired for mentioning kijiji or other similar sites.
I find their selection to be boring. About a year ago they even got rid of the used rack so there is even less guitars. I wonder how much longer this location will be around. It took them years to get 7 and 8 string guitars in. I didn't see 7 string D'Addario packs for 2-3 years of me going there. The pickup selection is ok at best. Pickups, strings and plectrums (picks) are the 3 best sellers in any shop it's hard to disagree but 90% of the time they either will have to order you that Seymour Duncan Black Winter or EMG 66, as they are dealers of their parts. String wise.. rotosound, d'addario, gibson, dean markley (garbage) , GHS and Ernie Ball. Apparently Dunlop makes long and mcquade brand strings but even so it's just the basic one kind of each. Material matters. I have steel on one guitar for this, pure nickel on another guitar for that. Their parts selection was awful and because of it I'm an online shopper. Again I could always ask them to order crap but it's not hard to "figure out" their distributors to do it myself. Allparts for example you may see something on and have an excuse to go there (long and mcquade to order from allparts) because shipping from their warehouse is expensive and they actually turn down orders under X amount but long and mcquade does orders even if they are 1$. I had to actually put a down payment on two screws for the back of a floyd rose locking nut on an RG350. The guy gave me 10 cents back from my deposit and I joked with him saying excellent I can buy a gibson or two with this and he didn't like that.
The owners or guys deciding what gets in at corporate level making the big decisions are of it is that they are stuck in the golden ages of the 50s to 70s. I mean sure Gibson. Fender and PRS everyone thinks are untouchable and only they can make guitars but there is so many great guitar brands out there that won't break the bank I'm sure they will make as much money distributing enough Jackson , ESP/LTD, Dean, Schecter, Washburn guitars for the metal community. One guy had the balls to tell a friend of mine that a les paul was a metal guitar.
ways to improve
diversify, not just 50 year olds shop at long and mcquade.
have a little box and if enough people suggest a product bring it in
and again..diversity is key. Don't target one customer base and only that.
in the end I'm sticking to ebay and kijiji though. I'm done with L&M and only go there when I'm desperate
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