My family and me (9 adults) ate early lunch here. The server was terrible. She acted clueless from the time we were seated at a booth. When the food was brought to the table, the wrong food was placed in front of 3 people and my House pizza came as a cheese pizza. I got to sit and watch my family eat while I waited for another pizza to be made and baked. No one came to the table to explain. Thankfully my family shared some of their food with me while I had to wait another 15 minutes for my food. There was no apology, just the server removing the wrong pizza and telling me they would make and cook another one. My pizza came to the table about the time the others were finishing up their meals and asking for take home boxes. The manager was not at all concerned about this and no comp for my bill was even offered. Some people were offered drink refills others were not even spoken to. Not once in the hour+ we sat there was I asked if I would like more tea. The pizza was kind of bland and disappointing. I won't be eating here again and won't recommend it to anyone else more because of the bad service than the food. Go elsewhere in Ballantyne to eat. The server missed a good tip because when I get good service I usually leave at least a 25% tip. She got $1 and didn't deserve that much. The wait staff is very under trained and clealry not there for customer service or to be helpful and welcoming.