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| - I don't have prescriptions often so I hadn't been to this pharmacy in years. I do know that I was very annoyed last time and well, they continue to disappoint. My child needed a vaccine for school and under time constraints, I thought I'd get it here. I scheduled the appointment online for a few hours later in the day. When we arrived, they were busy, understood. After a few minutes in line, I was greeted and asked to wait. Ok, no problem. I waited and waited, which is ok as long as I get what I need fairly soon, no big deal. After about 15 mins, I was addressed again, and told they do not have the vaccine that I scheduled online. I didn't get an email or call beforehand which would have saved me the trouble. So, if you're there for a vaccine, call ahead and don't rely on the online scheduling. The employee told me he would call another store to see if they had it. I waited and waited some more. I could hear much conversation among employees and I heard them say they called Village Green store about it but couldn't hear the answer. I assumed the employee would walk back to the desk and tell me the answer so I could get on my way. No. I waited some more and received no answer. By then, I had been waiting in the pharmacy for 45 mins. 45 mins for nothing.
I walked out, went home, and called CVS. They were awesome, directed me immediately to their pharmacist who told me that had one dose. She held that for me so we could go in and get it the next day. We did. We got the vaccine in less than 30 mins there.
I don't think I'll go to Walgreens pharmacy on Springfield Ave again. They seem completely disorganized and the customer service barely exists. Do not expect the online scheduling to work for you, for sure.
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