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  • I'm torn on giving a three star review to Cox but I'm not sure they are quite deserving of a full four star review. I walked in around 5:00 and the store closes at 6:00. An hour should be more than enough time right? Afterall I only want to upgrade my basic cable to an HD receiver box. I like NASCAR and the season is starting soon at this time (Feb 19). I want, no, I need Fox Sports 1 to catch all the qualifying events, Camping World Truck Series races, other pre and post race shows, etc. So I am upgrading dog-gone-it. Well, when I walked in at 5:00 PM I was greeting by the non-smiling faces of the dozens of other poor souls waiting to speak to a representative just like me. Oh boy, this could take a while. I was also greeted by a rep who is writing down names on a list for the other reps to call from in order of arrival. Apparently the kiosk I spied to check in on a normal day was down at this time. So I gave her my name and sat patiently to be called. I started getting nervous as 6:00 approached. Was I going to be escorted out before completing what I had gone in for? I don't know. All I do know is that nearly 45 minutes has passed and I don't know where on the list I am. Much to my surprise I was called up very shortly thereafter. Equally surprising was the service I got when I got to the counter. The rep was attentive and knew exactly how to deal with my particular situation. You see I wasn't paying Cox directly for my basic cable package. That done is through my apartment management office and is attached to my rent. So how does it work now that I am upgrading? Basically they give me the reciever and the package I want and charge me the difference. Cool. That was easy enough. It took just a few minutes to set me up in their system and another minute for the rep to grab my receiver from the back. And before 6:00 rolled around he escorted me to the door and wished me a good evening. I was quite impressed with this level of customer service. My only gripe is the system in which they call you up to the counter. It seemed disorganized to me. But what the hay. At least I can watch all the NASCAR my heart desires. That is when I'm not stuck at work.
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