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  • If there was only an option for zero stars, they would get it. We recently purchased a home that came with a home appliance warranty. Our trash compactor was not working so I called Old Republic Home Warranty and they dispatched Protech Appliance Repair. 2 people showed up from the company; a man and a woman. They took a look and decided that the trash compactor could never have been working when the home warranty was purchased so it is not covered. Ok fine. I've had items be not covered before. It happens. The problem is the woman was so unprofessional and rude. She had no customer service skills at all. Her demeanor was very mean and curt. If I ever have an issue with anything in my home, I will not let this company set foot in my house. I will request another company or find someone else. Why are people in the customer service business if they do not have the decency to interact professionally with others. The man that was with her could not get a word in without her interuppting. I've owned homes for over 20 years in this state and others. I've always had a home appliance warranty. I've never met someone so unprofessional and outright belligerent. Save yourself some headache and find someone else. The thing is, they are an appliance repair company. If the item is not covered, they can still fix it and charge me the price it would cost to repair it out of pocket. Business 101. She seemed to forget that I am the customer, not the home warranty company. On the plus side, I will be calling another company and repairing it out of pocket. You know, since my money is not good enough for Protech Appliance and Repair.
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