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  • Their service is top notch: as good as it gets, and in this age of sub-par service, very addictive like the Compost Cookie at Momofuku Milk Bar! Nick, Carmela et al. run a very smoothly sailing ship. Reading the great Yelp reviews I ventured out to this Eglinton W. store which is very nondescript, and rather aged, from the outside. I wasn't too sure about Andrew's Rentals given its location, but seeing customers inside, ranging from 65 yos to 5 yos, trying on tuxes allayed my misgivings. The selection is a bit limited; they carry quite a few tuxes but there's not much variety in terms of colors and styles. They do the classics well. I ended up choosing a shawl collar black tux. Anything besides the tux, such as a cuff shirt, cuffs,vest, tie/ bow tie and shoes, are extra, unlike some other places where everything is included in the price. Nick and his staff were a pleasure to deal with. Their rental policy is the most customer friendly of all the rental places I tried: you can pick up your tux upto 3 days before the event and return it upto 2 business days after! Unfortunately, I didn't end up following through on my order after I realized that the wedding I was renting the tux for wasn't a black-tie affair after all. Nick assured me over the phone that he would return my deposit even though my suit was ready. However, when I went the next day to claim my refund, he wasn't there and Carmela didn't seem to know anything about the refund. She assured me she would contact Nick, who had gone out of town by then, and asked me to call back the next afternoon. I wasn't very happy about this development. However, Carmela called me back the next morning and informed me that a refund had been issued on my CC and gave me the details of the refund. She even snail mailed me a copy of the refund receipt! I am very, very impressed by her follow through. Bottom line: Andrew's Formal Rental's collection might only be worth a bronze, but their service is undisputably gold worthy.
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