Called Ken to ask if he could fix a Lane recliner on my sectional sofa (Lane is out of business). He said he would come look at it for free and give me an estimate for the repair.
He was at my house at the exact time promised, gave me a reasonable price, performed the repairs as discussed, and we are very happy customers!
Ken is professional, polite, and reasonable. I have his number saved in my phone for any future furniture repair needs!