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  • We decided to stop here for some Frappucino's. I was in the mood for the "Terry's Chocolate Orange" flavor. This is one of the many specialty flavors that is not included on their standard menu but you can request them to make it. This flavor has been offered to me by employees at several Starbucks locations particularly around the holidays, and I have also walked in and requested it myself several times with no problem. So today I told the employee that I would like a "Grande Terry's Chocolate Orange" Frappucino and they were very confused. They proceeded to ask me what that was and if I knew what ingredients are in it. I thought to myself "well, no I don't because I don't work here." But I said "I would assume chocolate and orange." Common sense. The employee then asked a coworker if she knew anything about the flavor. She had absolutely no idea what it was and just kept saying "what??" At this point I'm frustrated and confused as to why the employees seem so unknowledgeable. Yes I understand that this is a specialty drink and not on the listed menu but I've been given free samples of this flavor by them many times! These "secret flavors" are also all over the Internet and you would think that in order to work at Starbucks you should know that. I know I am not the only one to be requesting this. And anyways, I wouldn't even have known what this flavor was if Starbucks has not offered it to me themselves in the past! The whole situation was ridiculous and at this point I'm frustrated and just decide to order something else, something I get all the time: a Strawberries and Creme Frappucino. So when I got my drink I immediately knew the employee didn't make it right, just upon looking at it. I took one drink once I got to my car and it was nothing but liquid. Frappucinos are supposed to be FROZEN. I tried stirring it up but the whole thing was just liquified and then upon closer inspection it became obvious that there was no creme added to it(other than the whipped cream on top.) Hence the name "Strawberries and CREME." What I got was literally just strawberry syrup blended with ice. I will include a picture. Please note, I get this drink all the time and what I got today did not even come close to resembling what it should be. I couldn't drink it, it was so disgusting. This has been, by far, the most disappointing pitiful service I have ever received at a Starbucks, not to mention a complete waste of money.
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