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| - I hate to give this place 1 star based on 1 human being but I'm so irritated after walking out of this store.
The person working the night shift this Tuesday is completely unhelpful and just lost some good business. I went in there to get a simple prepaid data plan for a tablet that we are testing for my company. First he tells me the owner would have to come in in order to do a prepaid account in my companies name, even though I am an authorized representative of the company, okay fine, maybe that's a rule they have (although it's ridiculous considering I just did the exact same thing at T-Mobile last week with no problem). Then he mentions "unless you already have a Verizon account and your an authorized user." "Great, we do have one, let's do it then." Then he goes "well you have to be an authorized user" in his condescending way, so I tell him I am the authorized user on the account and he finally (reluctantly) goes to look up the number. I give him the number connected to our account, he can't find it and tells me it's not a Verizon account, I told him I pay the bill for this account every month, I am 110% sure it is a Verizon account. He can't find it. After trying to log into the account online (which of course I couldn't remember the log in for because I have a million of them to remember) he stood there still trying to give off excuses of why he basically couldn't (or didn't want to) do anything. Finally I give in and say "okay so what if we just do it in my name, what do I need to do to set that up," he says he would need to run my ID and my SSN for a credit check in order to open a prepaid account.
(Side note: If you don't know about prepaid accounts you might have fallen for his complete bullshit. Luckily I know all about them and even have a friend that works for Verizon in California so I know that the whole reason prepaid accounts exist is so you DONT have to run your SSN and credit and I am certainly not going to put a credit connected account in my name for my company, no matter how much I trust them.)
I looked him right in the eye and said "no, you don't. You don't run credit or SSN for a prepaid account, that's why it's a prepaid account" and he tries to play it off like "well... I mean... Idk, I'm pretty sure we have to, blah blah blah..." At this point I just turned around and walked out because after the rest of his excuses, bullshit, and just all around unhelpfulness I didn't need to hear any more from this guy who, for whatever reason, didn't want to do any work tonight. Then on the way out he hollers at us to try the corporate store on Charleston and fort Apache, I guess they actually like to make money at that store.
The funniest part about the whole ordeal is the reason my company is trying to test the Verizon network on this tablet is because we are looking to open a large account for a data plan with over 100 devices and if I can't even open one stupid prepaid account to test it out you can bet we probably won't be using Verizon. So congratulations Go Wireless, you have completely screwed Verizon out of a pretty good sum of money.
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