Purchased a 2nd pair from them recently. I've read some negative reviews here on yelp commenting on perceived clutter among other things which struck me as utterly ridiculous. I've referred many friends and colleagues who were all delighted by the customer service and pricing as well as their advice. I find Joe and his staff to be extremely pleasant and knowledgeable. The best way to shop here is to have them present you with a few options as opposed to browsing yourself. They really know how to pick frames that best suit your face as well as your personal style. I ended up going for the first option they picked for me. Turnaround was extremely fast as well, 3 business days in my case. Highly recommended!