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  • We arrived at 4:30 (website says they open at this time) to have dinner before a show. The doors were locked. Someone (the person who appeared to be leading a meeting) finally came to the door to inquire of our knocking. We were told that they wouldn't open until 5 because they were having a meeting. We waited outside because we had some time. At 5:10 the doors finally opened and we were told the kitchen wouldn't be open for another 30 minutes! No one acknowledged that we waited 40 minutes past the opening time, no one thanked us for waiting, and no one seemed to care. We went to Brio and had a great meal, at a great price, with great customer service - something this place is surely lacking. Terrible experience and I will never have the opportunity to write a review on their food. Their service was so bad that I won't give their food a try. Plus, they clearly don't want or need my business. Terrible experience.
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