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| - My first and most likely only experience at this place is only a 3 star because of the manager saving the day. I will break it down here:
Arrived and it was pretty busy, noticed small table in the bar area and was told we could take it, PERFECT, no wait. Our waiter was on us right away, drinks ordered quickly and then it all fell apart. We weren't ready to order, so we asked for a couple more minutes. After about 15 minutes I finally asked my wife if she had seen our waiter, he was completely gone. I don't know if he had a smoke break or was helping in the main dining area but we was gone. We asked another employee if we could order and he said yes and disappeared, I assume to find our waiter.
Twenty minutes, we finally order, and a water re-fill. Then it's another waiting game, food took another 25-30 minutes and no check in from the waiter. We track down our waiter to inquire about our food and he says he will check. He shows up a couple minutes later, "Just Finished" he says, we begin to eat our food. COLD! At this point I had had it, I didn't care, we had been there for over an hour I knew we wouldn't see our waiter again, empty water glass, so we ate.
30 Minutes for two cold sandwiches. Grilled Cheese and Pot Roast Dip. Grilled Cheese was nothing special, my wife said it was okay. The Pot Roast Dip had very little meat and the onions were super sweet. The bread was good but overpowered all the other flavors, except the sweet onions. I told the waiter it was cold when he finally did come to see us, his reply "I wish you would have told me I could have done something about that." How can I tell you when we only see you every 25 minutes?
This was a one star experience but it turns out the waiter did let his manager know the food was cold, so I guess he did do something. I'm sure he didn't mention that my food sat in the window and this is the only reason why the french fries were cold and the sandwich lukewarm at best. The manager did apologize covered the cost of my sandwich and comped a free desert. I appreciate the manager quickly coming to us and apologizing more than the comped food, but I appreciate that gesture as well.
Overall poor experience: Poor food, poor service, but nice manager. I liked the waiter when he was with us, I just wish he checked in on us more.
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