Just got a 2nd haircut at W Salon, so I feel like I can officially give a good and fair opinion of the service and quality, which are both ranked high. My stylist knew exactly what he was doing - what risk to take and what not to. I have crazy, thick amount of hair, and he rolled up his sleeve and got to work. Not too chatty and focused on work, which I appreciate. Especially since I went after a long day of work, wasn't really into the whole talking ordeal and just wanted to chillax. By the time I was done, my hair was smooth, silky, and shiny. My stylist was happy with his work, and I was a pleased and content customer.