Food is good, excellent even, portions are generous. We ordered a rack of ribs, which were seasoned and smoked just so good, and some of the pulled pork both of which were on par with anything that I've had from the deep south. The fish sandwich that me daughter had must've been good, she didn't want to share, and she's a picky eater. The fried okra; great! Customer service on the other hand is non- existent, must be a foreign to the workers there.. I called ahead and was told it'll be ready in 10 mins, I even took my time, when I got there there was a line of 3 people in front of me, it took me 30 mins to get me order. They too were picking up their meals. So they are really disorganized.