| rev:text
| - I started coming to this place bc i used to live close. After my last visit, i wouldn't come back there ever again. The first time i used them they did great. Second was par. But this last visit was terrible.
First of all when i called to schedule a grooming appointment, the person i spoke started arguing with me when i told her my 100 lb husky does not do kennels. He will fight it anyway he can. Instead of being accommodating she tried to shame me because it is not their protocol. I wouldve waited the three hours if they wanted me to. That should've been sign enough to not go there. But my dog had been there before and i like for him to be comfortable.
Secondly, when i got there they rushed him to the back, instead of easing him back there, and making him feel comfortable. That should've been my second sign but i just wasn't thinking.
When i went to pick him up he was really ready to go, which is generally not a good sign because he is always so happy go lucky. I put him in my car and drove home, he would not jump down from the car (sedan). So i drove him to my mom's so she could watch him all day for me. When i got home around 10:30 from work she told me he had only gotten up for 15 minutes at best ( to potty once and eat)
That worried me so i stayed at my mom's house that night, he came and laid down on the couch with me in the bonus room around 11:30. I figured he could use a potty break after about 30 mins. When i touched him to motion to go, he started CRYING. I immediately jerked my hand away and touched him in the same spot gently again. I got the same result, so i got him sitting on the ground and squeezed all him muscles gently, nothing. So we walked down the stairs and he slowly LIMPED down. He is only 5 years old, he should not be having these issues.
I called the next day and no one was able to tell me what happened. It took about 2 1/2 days for him to come back to somewhat of his normal self. I am assuming it was a sore muscle since he rested and then it hurt him. Probably somebody wasnt watching and he fell off the table or something.
Very thoughtless and negligent staff. TRY SOMEWHERE ELSE! Its so hard to find good and caring staff for your family member who cant speak. Im outraged, kinda like if you saw a story on the news about a kindergartner going home with a black eye because he or she refused to take a nap. I don't know how this place has such good reviews unless they are all friends with the owner or something. I have never tried boarding here but i am way pickier about that then grooming.
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