Brought in my iMac that i bought in 2008 to get help at the genius bar. I made an online appt. I could not figure out why when i added a new contact on my iphone and tried to sync it with my computer that the contacts on the iMac were never updated. They provided all the cords, mouse, and keyboard. All i had to do was bring my ac and iphone in.
The genius was very nice and helpful, after about 10 minutes I walked out with all my contacts on my phone and imac both the same. It was a problem i had by adding new contacts to yahoo rather than the icloud.
The hardest thing for the genius to do was figure out how to get my old contacts from yahoo onto my imac. He had to download a vCard and then i approved them to be merged hoping it would work. And it did! Even the genius said i had an unusual problem.
That is why i love Apple. I have a product from 2008 out of warranty and yet I still get free help on it! Way to go!! That is how a company retains customers.