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  • My mom asked that I post this review on her behalf. "My washing machine was making a squeaky noise so I scheduled an appointment with The Applicance Repair Guys for January 13th. After working on the machine, they charged me $316 and told me it was fixed. They insisted I could only pay with debit and not Visa so I complied. Two days later, the machine was making a different noise. I called them and they directed me to fill out a warranty form online. The repair man returned on January 17th while I was out of town. He called me to tell me he had replaced one of the wheels. He also mentioed that I would eventually need three more replaced but that it was fine for now. He charged me for the service call even though I was told there would not be a charge. I decided to pay for it using Visa (which was now an option) because I thought I was paying for the wheel. In fact, the repair man wrote on the invoice (in broken English) "it again need 3 wheels" When I returned from out of town, I called to complain as the machine sounded worse than it had previously. I was then given the ultimate run around. I was told I could not speak to an owner and then was told they would ask and get back to me. They outright lied to me and said I was called back when they had clearly never attempted to reach me. When I called a second time, they insisted that if he put on a new wheel, he did not charge me and that the $80 was for the service call (which was supposed to be covered by the warranty). At the end of multiple calls, they refused to do anything. I am now out $400 and only $90 can be recouped from Visa as a result of a chargeback."
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