Cool concept, monthly hair cut membership with unlimited cuts. That's where it's stops. I signed up and had been in 9 or 10 times and I feel like I never saw the same 2 people more than twice and then there was a whole new crew.
You can't make an appointment over the phone, you can just pre check in through the app but that literally never works. Then when you get into the store, you check in with an ipad, that never works either and just freezes on the final screen every single time.
My final time in I had a haircut from Ashley, I got a scissor cut which never in my whole life have I had a scissor cut and shampoo in under 25-30 minutes. I was in and out in under 15 minutes, and my hair clearly represents that. During those 15 minutes she said approximately 5 words to me in total, she was too busy having a conversation with the stylist next to her whom was sitting reading a magazine.
Needless to say, I cancelled my membership and will never refer another person to this company.