I have been a loyal customer to Verizon for 4 years and have always paid 2 weeks in advance. And I came into the store to get some information about upgrading my phone and the Guy that helped me was a total dbag he was rude and didn't make me feel like a valuable customer. He also keep trying to make me purchase a bunch of unnecessary things like the iPad Pro he was more interested in making his bonus check big than he was in helping me get a new phone so I ended up just walking out and calling customer service and they are just as bad they didn't seem to care that the representative from the retail location was rude to me so I had them transfer me to the cancellations department and the lady I talked to didn't even try to talk me out of leaving she was just like ok if you want to leave then leave so I did and it's one of the best decisions I made because now I'm saving 100+ month and getting better service Verizon will never get any of my money again