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| - I really look for the positive in a place before I say anything AND I speak to the management of a place that might be struggling. If it weren't for the folks behind the counter and the baked goods, this particular Panera would get no stars from me.
Almost every time I visit this store (which is in my place of business), I receive a "how are we doing survey". I complete it honestly and give my contact information. The last time I actually dined in, I had the opportunity to speak to the manager, but....
My issue is the inconsistency with the food (not the baked goods). I almost always order a salad, with the occasional sandwich thrown in. The first time I ordered a salad, I ordered the half size and was shocked at how much I paid for that small bit of salad so I decided to stick with the full size. The problem is, of the 6-10 salads I have ordered, there was only one occasion when the salad was actually a "full"...the other times, it was as though they took a half size and put it in the whole container. I usually go with a friend and we have similar tastes...the difference in the amount of salad in her box and mine is always drastically difference. AND there is almost always something missing...I ask for olives...no olives...I ask for gorgonzola...no gorgonzola (or maybe one small chunk of cheese).
The only food that has been fairly (fairly, not always) is the soup. They have a hard time messing that up.
As I mentioned, I've given this feedback on the surveys AND in person and I bought my LAST salad there this past week. I got all the way back to my building and compared my salad with my teammate's...much smaller and two small chunks of gorgonzola cheese.
I'll stick to the bread and sweets. The people running the cash register are super nice and incredibly helpful. The folks in the kitchen need a lesson in consistency. And management needs to listen to (or read) the surveys...contact the people who give the feedback and fix the issues.
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