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  • Here's a recap of our insane experience with a delivery driver last night: We ordered our pizza online around 9:30pm. Around 10:40 we called the store to check on our pizza and we were told that she should have already been here. About 5 minutes later she arrives with our pizzas knowing we were paying in cash and says she doesn't have change when we handed her money, she thought we'd have exact change (I'm sorry, what???? Who assumes that?) our total was $28 and all we had were two 20's. We tell her she's not getting a $12 tip but she can go to the gas station that is less than half a mile from our house to get change. She says we are being too difficult and she can't do that because they're closed. I looked that gas station up on my phone to show her she has about 10 minutes to get there before they close. (We live here. We go to that gas station nearly every day. We knew it wasn't closed). So she said "well if you're making me go get change I'm taking the pizzas with me" so we called the store and told the manager what was going on and even he said that was ridiculous and she shouldn't have asked for the pizza back and she should have had change - he also said she should take the $20 we gave her and to go break it then come back. After 5 minutes of her yelling and banging on our door she finally left to go get change and came back for the rest of her payment. Our pizzas were also cold and we ordered the salted Carmel brownies with chocolate chips but just got regular brownies instead. No Carmel or anything. My husband used to deliver pizza for Papa John's. We weren't being unreasonable in asking for our change, but we almost felt the need to call the police the way she was banging on our door for so long. We will never be ordering from Papa John's again and we were quickly reminded why we stopped ordering from here so long ago. This was by far the worst experience I've ever had with any company in my entire life.
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