We came in early for out app. Any they took us in right away. I was getting Gold nails done in gel and when the color didn't come out right Kim jumped up and started taking then off (after asking if I had time) the redu took shorter than I expected the whole mani pedi and redu took 1 hour. I got the color and look I wanted! With out the grief! She also massages my arms with a warm stone! It was really nice. And the girl doing my pedi had one hell of a grip when massaging my legs! It was a really nice experience all and all.