Come the end of winter, my 9 year old westie was one big matted grey mess. I was really anxious dropping him off with a stranger. He is a sensitive guy and getting on in years.... but this place got great reviews on the net so I took a chance. Wendy is AWESOME. My little man had swagger walking out of the shop - so proud and happy - he even held his head higher! I could tell he was treated very well and when I asked if there were any issues, Wendy said "as long as I pay attention to him, he was happy". That's my boy in a nutshell! Wendy gave me a hug as I was leaving because she knew I had been nervous but now relieved. She's a sweetie and my pup has his go-to spa: Dogs Rule!