| rev:text
| - 10/26/2015
I will no longer refer, recommend or use Zenon any more. I have nothing but the worst customer service ever, set an appointment and shazaam... consistent no show, no calls, from this company/William. Just lied to time after time about showing up! My calls, texts repeatedly to find out what is happening are never answered.
This is a follow up review on Williams company and I have to say, it is the worst customer service I have experienced in anything to date.
It is seriously disappointing after spending $500 in several repairs that it has come to this: I do not matter in his business as a returning customer.
Please call another company!!
10/28/2015
After Calling and texting on 2 number William gave me and following the instructions on his voice mail... Nothing! No Calls, No show
So I found out what was wrong via YouTube and ordered the part myself and will install it when it gets here.
10/29/2015
William texted me today and apologies for not responding. Family emergency.
We set a time for Friday 10/30 After 3pm for him to finish the repairs. I cancelled my do-it-yourself order.
10/30/2015
No call, no show on Friday 10/30. At 5 pm I cancelled the appy by text. Which I received an 'ok'.
11/2/2015
Texted William to see if you can finalize repairs. 10:35am
(I really think it is the warranty part of his business that is the pan-in-his-ass to show up again.) (just a guess)
Waiting for a response...
9:50 pm No response at all on any level.
Re-order my parts from 'appliancepartspros.com' and will fix it my self.
This is just the real deal with this company, If I was a new customer and could be charged full service price... he would be here. Due to the fact that is where he was at when this whole ordeal started. I have never argued over price, I paid him immediately when he presented the invoice. He is a good technician and worthy of his service charges, just extremely bad at repeat business and WARRANTY WORK is non existent.
I am sure he is a good salesmen for his competition due to his incompetence in customer service. Oh, well... life goes on.
|