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  • I Love, love maggianos food and I don't care that it's a chain etc. We usually go here 2-3 times a year. The reason for the number of times being so low is because I live in Gilbert, that is about a 35-40 minute drive each way. The food was great this time as always (I have never had an issue with the food) however on this particular night, 5/30/15 they were doing a charity for a great cause "make a wish" foundation. I am all for charity and doing anything to help out, however when i go out to eat I still expect great service no matter the situation. We had to flag down our waiter several times, remind him to bring what we had asked for, and my daughter got a kids meal and we orderd a drink with it, that took 20 minutes to come out. He then came to our table and apologized and said the reason he wasn't attending to us like he usually does is because they are doing the event for charity etc etc. So in other words you are telling me that our business or us as customers are not that important to you. It was not just our waiter but the whole staff seemed to be off their game that night. I witnessed 3 glasses being broken in a matter of an hour one of incidents happened to be a class breaking from the 2nd floor and landing on a couple who was eating dinner at the table below. I would like to make a suggestion, if ever you have a large party that needs special attending to, maybe only 2 of your waiters and or manager should be servicing that table. Do not have your staff juggle that and on top of that all their other tables as well. The service was just really horrible on this particular night. On top of not getting attended to like we normally do at Maggiano's, we had an issue with the bill, (that one wasn't really a big deal, it was corrected, however could of been prevented if we didn't have different servers coming to our table. We also made a reservation for 615pm, it Was a Saturday night and it is always packed here, even with a reservation we still had to wait 15 minutes and we were only a party of 3. I was really disappointed in this night, I don't know when I will be returning again, I just hope that my favorite Italian restaurant doesn't end up being this place that I used to go to that used to be really great.
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