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  • I go to this tropical smoothie at least once a week if not more. In fact, some of the people that work here already know my order before I order. I love tropical smoothie, this location and the staff...but the owner? Not so much. My foundation reached out to the owner to try and have a fundraiser where a certain percentage of proceeds would go back to our organization. The response we received indicated that they only like to do fundraisers if they are sure the organization will bring them "above and beyond" their normal business. What happened to holding a fundraiser to give back to the community and organization? We have done fundraisers before and while the companies hope to bring new and/or more business, that isn't one of their requirements. STRIKE ONE. On flip flop day, where they offer free smoothies to all customers wearing flip flops between 2pm and 7pm, they stopped handing out smoothies BEFORE 7. The disclaimer wasn't for the first X amount of people or even until supplies last. If they were running out of ingredients, the least they could have done was offer customers a "rain check" for a different visit. I donated $5 for a key fob and went on my way, but this was STRIKE TWO. This past 4th of July, they sent a text message offer for $.99 sunrise sunsets after 3pm. When I got there, there was a sign on the door indicating that they are not "accepting text messages anymore." STRIKE THREE. If you're going to run a business where the parent company likes to hold various promotions and discounts, then all of the locations should participate, or the company should indicate that the promotion is only at "participating locations." And if you want to limit how many people can take advantage of the promotion, then use the disclaimer "while supplies last." Unless of course, you like disappointed customers.
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