-5 stars! Don't do it! It doesn't matter if they're cheaper, the headache is far worse!
The gripes...
Took a full hour to get shuttle from Viscount Station (no, it's not on-site at Pearson Int'l Airport) I
called 4 times. They even told us the driver came and went not having seen us standing out in the December cold. BS! Shuttle driver made no effort to load out suitcases or open the door to the van once it finally arrived. At this point I was irritated, but it was close to holidays so I gave them the benefit of the doubt.
They did not have the minivan I reserved. "What's the point of making a reservation if you don't have what I need?" I asked. You can come back tomorrow and get the minivan, they said. Today you can have a car. My hotel is 18 miles from the airport. Not exactly convenient! But I proceed...
We arrive at the rental office (which we could have walked to during that hour wait, by the way) and they are friendly. They'll see what they can do for us. There is hope!
They need a knuckle-buster imprint of our credit card (what, why?!?!) and as it's a newer chip-enabled card and has no raised number, ours is rejected. Pretty sure in the US the knuckle-busters are illegal, but whatever. Blame Canada!
Final straw...we denied their insurance coverage because the full coverage we have at home covers rental cars. We didn't bring proof of Insurance policy, so they say we must buy theirs. Nope. That's too many red flags!
We ended up renting from a well-known brand of car rental and none of this SHENANIGANS happened, but we did have to pay double since we had no advance registration like we did with the terrible EZ car rental of Toronto!
JUST DON'T DO IT